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General Support #1481
openDUNIYAL0000055480
Start date:
07/07/2026
Due date:
% Done:
0%
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Description
Loan No.: DUNIYAL0000055480
Sir, this case needs to be closed. However, there is an excess payment of Rs.10100, and the system is allowing only ₹1,000 as the excess amount.
The customer has to be refunded the remaining excess amount. Kindly look into this issue.
As per the CRM, the repayment amount is Rs.11,900 whereas the customer has paid ₹11,900.
Please check and resolve this issue so that we can close the case and process the customer's refund.
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