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New Request #615

open

Issue with Account Aggregator for Closed Loan Customers

Added by Dhanvarshaa . about 14 hours ago. Updated about 14 hours ago.

Status:
In Progress
Priority:
high
Assignee:
Abhay Raj
Start date:
06/22/2026
Due date:
% Done:

0%

Estimated time:

Description

We are facing an issue with the Account Aggregator journey.

For customers whose loans were closed more than 1 month ago, the Account Aggregator option is not appearing in the application journey. Due to this, such customers are unable to proceed with the required consent and verification process.

Kindly investigate the issue and confirm whether there is any system restriction or configuration causing this behavior.

Please find the below pan numbers for your reference:-\

BDPPP4405H
AQVPP6544R

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 #1

Updated by Abhay Raj about 14 hours ago

  • Status changed from open to In Progress
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