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General Support #1021

open

AYM0000030126 LoanNo:AYUSHMANL0000002291 BASAVARAJ GANAGI

Added by Ayushman loans about 2 months ago. Updated about 2 months ago.

Status:
Resolved
Priority:
high
Assignee:
Abhishek Singh
Start date:
07/01/2026
Due date:
% Done:

0%

Estimated time:

Description

Disbursal done on 25th June
and user wanted to select 2nd Aug, and he selected 2nd July
and he reported to us

we need to help customer, as its his mistake

we have devised process now to double ceheck with custoemer before he signs sanction letter

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 #1

Updated by Ayushman loans about 2 months ago

Description

Disbursal done on 25th June
and user wanted to select 2nd Aug, and he selected 2nd July
and he reported to us

we need to help customer, as its his mistake

we have devised process now to double ceheck with custoemer before he signs sanction letter

PLEASE CHANGE THE DATE TO 2ND AUG 2026

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 #2

Updated by Redmine Admin about 2 months ago

  • Status changed from open to Resolved
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 #3

Updated by Redmine Admin about 2 months ago

we can change the loan detail calculation but his repay date will remain same in sanction letter.

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 #4

Updated by Ayushman loans about 2 months ago

AYM0000030126 LoanNo:AYUSHMANL0000002291 BASAVARAJ GANAGI

Repayment date is not changed to 2nd Aug
The customer is agitated and its a mistake

lead log also says credit did 2nd Aug

Before sanction, Cx did 2nd july

we need to respl;ve asap

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 #5

Updated by Redmine Admin about 2 months ago

  • Assignee set to Abhishek Singh
  • Start date changed from 06/30/2026 to 07/01/2026
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