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General Support #1449
openRequest to Resolve Excess Payment Issue and Close Loan Case
Start date:
07/07/2026
Due date:
% Done:
0%
Estimated time:
Description
Loan No.: DUNIYAL0000057943
Sir, this case needs to be closed. However, there is an excess payment of ₹9,245, and the system is allowing only ₹1,000 as the excess amount.
The customer has to be refunded the remaining excess amount. Kindly look into this issue.
As per the CRM, the repayment amount is ₹49,780, whereas the customer has paid ₹59,785.
Please check and resolve this issue so that we can close the case and process the customer's refund.
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