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General Support #741

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Incorrect Loan Amount in Sanction Letter

Added by Duniya Finance about 2 months ago. Updated about 2 months ago.

Status:
Not Required
Priority:
high
Assignee:
Start date:
06/26/2026
Due date:
% Done:

0%

Estimated time:

Description

Hi Team,

We need your urgent assistance to fix a document generation error for the following customer:

Customer pan number - AHNPB8279N

Initially, an offer of INR 20,000 was generated for this customer. Later, the loan amount was officially upgraded to INR 25,000, and the final disbursement of INR 25,000 was successfully processed.
However, due to a system overlap/sync issue, the automated disbursal email triggered to the customer still contains the older sanction letter showing INR 20,000.

Kindly,Regenerate the correct Revised Sanction Letter of INR 25,000 from the backend.

Please prioritize this to avoid compliance or customer grievance issues.

Actions #1

Updated by Tarun Kumar about 2 months ago

  • Status changed from open to In Progress
Actions #2

Updated by Tarun Kumar about 2 months ago

  • Status changed from In Progress to Not Required
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