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General Support #741
openIncorrect Loan Amount in Sanction Letter
Start date:
06/26/2026
Due date:
% Done:
0%
Estimated time:
Description
Hi Team,
We need your urgent assistance to fix a document generation error for the following customer:
Customer pan number - AHNPB8279N
Initially, an offer of INR 20,000 was generated for this customer. Later, the loan amount was officially upgraded to INR 25,000, and the final disbursement of INR 25,000 was successfully processed.
However, due to a system overlap/sync issue, the automated disbursal email triggered to the customer still contains the older sanction letter showing INR 20,000.
Kindly,Regenerate the correct Revised Sanction Letter of INR 25,000 from the backend.
Please prioritize this to avoid compliance or customer grievance issues.
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